Technical Support Analyst I

MVT Services

Join the MVT family!!! Mesilla Valley Transportation is hiring a Technical Support Analyst I in Las Cruces, NM!

The Technical Support Analyst I  is responsible for ensuring proper computer operation so that end users can accomplish business tasks.

Job Summary 

The Technical Support Analyst will be responsible for providing support to a wide variety of customer types and situations. Progressive levels of responsibility within the role will necessitate a more proactive approach to preventing future issues and fostering customer education.  

Essential Duties and Responsibilities 

  • Respond to customer inquiries via phone or email. 
  • Document and track customer issues using a ticketing system. 
  • Provide basic troubleshooting and problem-solving for common technical issues. 
  • Follow standard operating procedures to resolve technical problems. 
  • Escalate unresolved issues to higher-level support or specialized teams. 
  • Provide step-by-step guidance to customers. 
  • Monitor system alerts and notifications. 
  • Perform basic system health checks and report anomalies. 
  • Document solutions and create knowledge base articles for common issues. 
  • Maintain accurate records of customer interactions and resolutions. 
  • Assist customers with basic usage and navigation of products or services. 
  • Provide training and educational resources to customers as needed. 
  • Assist in the creation and maintenance of technical documentation. 
  • Work closely with product development and delivery teams to resolve complex issues. 
  • Perform system updates, patches, and maintenance tasks. 
  • Identify opportunities for automation and process improvement. 
  • Provide regular updates to users on the progress of their issues, especially for prolonged or complex cases. 
  • Participate in professional development opportunities to stay current with industry trends and technologies. 
  • May assist or observe with troubleshooting critical issues. 
  • Works an on-call rotation as needed. 
  • Maintains professionalism in written and verbal communication with customers as required.  

Qualifications

  • Associate’s Degree in IT related field or relevant work experience (Preferred).
  • Two years (2) of relevant experience (Preferred). An equivalent combination of education and experience will also be considered. 
  • Basic certifications (Preferred) - A+.  
Job Benefits:
  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Tuition Reimbursement
  • Vision insurance

Benefit Conditions:

  • Only full-time employees are eligible.

Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late ’80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.

Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.

“Where family, careers, and success come together!”

  • Employment Type:Full-Time
  • Salary:$18.00 per hour
  • Shift:8:00 AM - 5:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday
  • Department:Information Technology
  • Benefits:401(k), Dental Insurance, Health Insurance, Health Savings Account, Life Insurance, Paid Time Off, Tuition Reimbursement, Vision insurance
  • Location:Las Cruces, NM 88007

Apply Now

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