Join the MVT family!!! Mesilla Valley Transportation is hiring Dedicated On-Site Account Manager in Smyrna, TN!

The Dedicated On-Site Account Manager serves as the primary point of contact and is responsible for managing the relationship with a key customer in Smyrna, TN. This role will be responsible for supervising approximately 10-13 dedicated truck drivers. This involves effectively communicating with the key customer, understanding their needs and concerns, and addressing any issues that may arise.

Responsibilities:

• Provides and communicates accurate information internally and to the customer while maintaining 100% satisfaction in service.
• Accurately update information into systems via computer. 
• Ensures all orders are closed properly for billing; 214’s updated through EDI (Electronic Data Interchange) and customer websites when applicable. 
• Reviews and finalizes customer updates through EDI regarding order cancellations and location updates.
• Ensures that every customer load is planned, tracked and on time to avoid any potential issues over the weekend.
• Communicates in a clear and consistent manner with high integrity.
• Provides clear work instructions to drivers.
• Directs drivers and company resources in a manner that maximizes utilization of both.
• Key supporter for drivers supervised.
• Organizes and assigns productive drivers to the most efficient routes to ensure deadlines are met.
• Continuously monitors and directs the arrival and departure of loads and drivers.
• Assigns drivers to units and maintain truck/trailer performance by increasing truck miles to improve profitability.
• Monitors satellite communication to determine hours of driver service and to resolve driver log issues.
• Analyzes and monitors the work quality, safety quality, attendance/punctuality, and behavior of drivers, disciplines when necessary.
• Controls expenses such as layover/motel reimbursement and unloading/advances.
• Manages trailer pools for designated customer.
• Maintains direct contact with members of the organization to coordinate and increase the efficiency driver, truck, and trailer assignments.
• Understands the area customer KPIs such as the trailer pool requirements, service numbers, commitments (Lanes/Volume and transit).
• Collaborates with the pricing, sales, and account management teams.
• Works with customers directly to discuss accounts and may conduct in-person meetings if necessary.
• Audits load boards to adjust throughout the day and locates exceptions to protect service and reduce cost.
• Continuously improves metrics to include on-time delivery/pick-up, utilization of assets, and increasing monthly revenue.

Supervisory Responsibility 

Directly supervises two or more employees. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• High School Diploma or equivalent required.
• Proficient with Microsoft Office suite.
• Experience in management, operations, and leadership.
• Extensive knowledge of supply chain network and operation.
• Excellent written and communications skills.
• Excellent organizational skills.

Job Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision insurance

Benefit Conditions:

• Only full-time employees are eligible.

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