BORDER TIRE

YOUR LOCAL TIRE EXPERTS

Border Tire is all things tire. We are a Michelin Commercial Service Network Dealer (MCSN) specializing in medium-duty, heavy-duty, agricultural, and industrial-size tires. We carry a wide variety of brands to meet your needs.

Join the Border Tire team!!! Border Tire is hiring a Counter Sales Associate in Lakeside, CA!

The Counter Sales Associate will assist customers in the shop and over the phone with tire and/or part purchases along with coordinating and scheduling deliveries.

Responsibilities:

• Assists all customers (retail and shop) in selecting required tires/parts in a friendly, professional, and efficient manner. 
• Informs customers of companion part requirements, specials, and ensures that the customer is exposed to the full product line. 
• Answer phone calls, providing price quotes and other information within a timely matter. 
• Reviews estimates to be sure the tires/parts that are ordered are correct and all pricing is in line with the estimate. 
• Provides a high level of service to internal and external customers. 
• Notifies the Service Manager of out-of-stock tires/parts or shop materials that need immediate attention. 
• Locates out-of-stock tires/parts from an outside source and submits an emergency order, if necessary. 
• Notifies the service advisor and the customer when special ordered tires/parts have been received. 
• Notifies the Service Manager when all tires/parts have arrived and when they will be delivered. 
• Follows up on back-ordered tires/parts. 
• Verifies will-call and back-order fills weekly and returns to vendors, or stocks those items not picked up or required. 
• Replenishes assigned inventory daily. 
• Assists outside sales representatives with their orders. 
• Makes sure all internal requests for tires/parts are billed on the service repair order. 
• Receives payment from retail customers or obtains credit authorization. 
• Ensures that all charge sales are signed by the customer. 
• Ensures that all customers receive their copy of the invoice. 
• Issues credit for tires/parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. 
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order tires/parts. 
• Solicits assigned accounts by phone. 
• Keeps front and rear counter areas clean and uncluttered. 
• Cleans computer terminals and printers daily. 
• Participates in all training programs that are made available. 
• Keeps current on new products and product updates. 
• Participates with the manager in maintaining a lost sales tracking program. 
• Maintains professional appearance. 

Qualifications:

• High school diploma or general education degree (GED); or six-plus months of related experience and/or training; or equivalent combination of education and experience. 
• Flexible schedule – must be available to work some Saturdays. 
• Must have computer proficiency. 
• Team-oriented, flexible, and focused on maintaining a high level of customer service. 
• Valid driver’s license. 

Job Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision insurance

Benefit Conditions:

• Only full-time employees eligible.

*** We are available when you need us most: 24 hours a day / 7 days a week / 365 days a year. ***