Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late ’80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.

Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas in the U.S., Canada, and Mexico borders.

Join the MVT family!!! MVT is now hiring a Helpdesk Technician in El Paso, TX!

The Helpdesk Technician is responsible for ensuring proper computer operation so that end users can accomplish business tasks.

Key measures of success include:

• Strong call handling performance as measured by the Call Availability Report (CAR)
• Ability to assist and resolve highly technical computer issues
• Be recognized by team, peers, and drivers as a key supporter

Responsibilities:

• Communicates in a clear and consistent manner and with high integrity.
• Document all pertinent end user information into issue tracking system.
• Performs hands-on technical computer install, upgrade, and repair.
• Escalates problems per escalations guidelines.
• Works with team members to solve problems.
• Demonstrates high resource utilization.
• Ability to successfully handle multiple priorities in a fast-paced environment.
• Other duties may be assigned.

Qualifications:

• Associate's Degree or equivalent experience.
• Must be bilingual.
• Six months to one year related experience.
• Strong customer service skills.
• Strong technical skills.
• Proficient communicator.