Helpdesk Technician

MVT Services

Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late ’80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.

Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas in the U.S., Canada, and Mexico borders.

Join the MVT family!!! MVT is now hiring a Helpdesk Technician in El Paso, TX!

The Helpdesk Technician is responsible for ensuring proper computer operation so that end users can accomplish business tasks.

Key measures of success include:

  • Strong call handling performance as measured by the Call Availability Report (CAR)
  • Ability to assist and resolve highly technical computer issues
  • Be recognized by team, peers, and drivers as a key supporter

Responsibilities:

  • Communicates in a clear and consistent manner and with high integrity.
  • Document all pertinent end user information into issue tracking system.
  • Performs hands-on technical computer install, upgrade, and repair.
  • Escalates problems per escalations guidelines.
  • Works with team members to solve problems.
  • Demonstrates high resource utilization.
  • Ability to successfully handle multiple priorities in a fast-paced environment.
  • Other duties may be assigned.

Qualifications:

  • Associate's Degree or equivalent experience.
  • Must be bilingual.
  • Six months to one year related experience.
  • Strong customer service skills.
  • Strong technical skills.
  • Proficient communicator.
Job Benefits:
  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Tuition Reimbursement
  • Vision insurance

Benefit Conditions:

  • Only full-time employees are eligible.

 

“Where family, careers, and success come together!”

  • Employment Type:Full-Time
  • Salary:$14.00 per hour
  • Shift:6:00 PM - 2:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday
  • Department:Information Technology
  • Benefits:401(k), Dental Insurance, Health Insurance, Health Savings Account, Life Insurance, Paid Time Off, Tuition Reimbursement, Vision insurance
  • Location:El Paso, TX 79907

Apply Now