Helpdesk Technician

Rio Valley Biofuels

NEW MEXICO’S FIRST – Rio Valley Biofuels, LLC was the first commercial producer of biodiesel in the Southwest. We distribute biodiesel as well as diesel fuels and gasoline in Texas, New Mexico, and the surrounding states. Our feedstocks include a large variety of lipid oil sources including used cooking oil, crude cottonseed, tallow, sunflower, canola, soy, and a number of others.

We Are Environmentally Friendly:

  • We use all processes possible to eliminate environmental waste.
  • Our process for making biodiesel produces ZERO hazardous waste.
  • We recycle all our coproducts in efficient and profitable ways.

Get your career started with RVB!!! Rio Valley Biofuels is hiring a Helpdesk Technician in El Paso, TX!

A Helpdesk Technician is responsible for resolving technical computer issues and ensuring proper computer operation so that end users can accomplish business tasks. 


  • Provide clear and consistent communication with high integrity. 
  • Assist in the review of issues presented through email, chat, phone, or through the helpdesk ticketing system. 
  • Analyzes ticket trends, identifies, and proposes solutions to common problems and complaints. 
  • Ensures security of stored information and gives access to appropriate personnel. 
  • Performs hands-on technical computer installation, upgrade, and repair. 
  • Loads appropriate software packages such as operating systems, networking components, and office applications. 
  • Works with team members to solve challenges. 
  • Ability to successfully handle multiple priorities in a fast-paced environment. 
  • Replace/Install hardware such as; disk drives, printers, cables, scanners, etc. 
  • Maintain inventory of all equipment, software, and software licenses. 
  • Meet established individual and team performance targets. 
  • Updates job knowledge by studying state-of-the-art tools, techniques, and computing equipment; participates in educational opportunities when available. 
  • Stays up to date with all employment/Human Resources adjustments including adding/creating new employees, moving, and deactivating employees. 
  • When necessary, must be able to work extended hours beyond the normal workday. 
  • Maintains professional appearance. 
  • Other duties as assigned by management.


  • Associate degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
  • Cisco Certified Entry Networking Technician (CCENT), Cisco Certified Technician (CCT), Cisco Certified Network Associate (CCNA) Routing & Switching, CompTIA IT Fundamentals+ (ITF+), Comp TIA A+, CompTIA Network+, CompTIA Security+.

Job benefits:

  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Tuition Reimbursement
  • Vision insurance

Benefit Conditions:

  • Only full-time employees are eligible.


“Our number one priority is SAFETY.”

  • Employment Type:Full-Time
  • Salary:$13.00 - $15.00 per hour
  • Shift:8:00 AM - 5:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday
  • Department:Information Technology
  • Benefits:401(k), Dental Insurance, Health Insurance, Health Savings Account, Life Insurance, Paid Time Off, Tuition Reimbursement, Vision insurance
  • Location:El Paso, TX 79922

Apply Now